Join our team

From front desk staff and 1909 servers to Adventure Centre guides and marina management, Tofino Resort + Marina is brimming with activity and opportunity. If you’re a service-oriented professional or simply a people person, send your application to: jobs@tofinoresortandmarina.com.

Current Opportunities

General Manager

POSITION: GENERAL MANAGER 

Career Lifestyle Balance  

Inspired by Adventure? 

In summer 2017, Tofino Resort + Marina opened its doors following a new ownership investment of $10 million, resulting in a full renovation and rebrand. 

Inspired by adventure, Tofino Resort + Marina is perfectly positioned just a short walk from the charm and culinary gems of this flourishing, ocean-side community. The only full-service resort situated downtown, on Tofino Inletoffers 62 guest rooms with ocean views, balconies, stylish décor & wall photography wraps by Jeremy Koreski. We also own and operate Tofino’s largest private marina offering moorage for pleasure craft & yachts up to 130’ along with our onsite Marine Adventure Centre which offers bear & whale watching tours, fishing, hot spring tours, paddle boarding, free diving and our onsite public fitness centre Tuff Fit.   

Two waterfront dining experiences complete the property: 1909 Kitchen with a Pacific-inspired, ingredient-driven menu; and The Hatch Waterfront Pub, a laid-back meeting place offering traditional pub food with fresh, local ingredients, both with 2019 Top Chef Canada winner Chef Paul Moran at the helm.  

Adventure seekers coming to battle the waves, foodies drawn to the unique tastes of Tofino’s incredible culinary scene, and ocean lovers looking for a hip home base – Tofino Resort + Marina is the perfect place to experience the spirit of the wild, west coast.   

Why Tofino Resort + Marina? 

  • Life/work balance of living in beautiful Tofino. 
  • Dedicated, passionate and present ownership  
  • Just completed $10 million in capital improvements.  Phase two of improvements coming soon. 
  • Opportunity to play an important role in key property in the community which is set up for growth. 
  • Location: Tofino has repeated been lauded in national, North American and global publications as a top travel destination in the world. 
  • Ownership group that brings experience in adventure and marine operations. 
  • Award winning chef brings instant credibility to F&B program. 

Resort Facts 

Overview: 

  • Forecasted sales of between $7-8 million dollars for 2019 
  • 100 staff at peak summer and 60-70 staff in the off-season  

1909 Kitchen: 

  • 85 seats inside and 30 seats on the patio. 
  • 70% of guests are tourists and 30% locals. 
  • Menu is family style, shared plates (think Nightingale in Vancouver). 
  • Executive Chef Paul Moran has worked in Michelin-starred kitchens in Europe, won the inaugural Hawksworth Young Chef Scholarship and just recently 2019 Top Chef Canada.  

The Hatch Waterfront Pub: 

  • 100 seats inside, 75 patio  
  • Mostly a local’s hangout, with 70% guests local and 30% are tourists 
  • Hosts special events during the week like live music, tastings, etc.  
  • Only pub in Tofino. 

The Upper Hatch: 

  • 65 seated, 86 capacity inside and 60 on open patio. 
  • Dedicated event space above the pub with spectacular views of the water/inlet.  
  • Only self-contained bar in Tofino in private event space, completely private. 
  • Group Bookings & Events and catering business has lots of growth opportunity  

Hotel:  

  • 62 guest rooms fully renovated 
  • No room service on site 

Marina:  

  • Installed brand new marina in 2017 
  • 58 slips; currently the only marina on the west side of Vancouver Island with moorage up to 130’  
  • Fully staffed 
  • Each slip includes designated domestic water and power 
  • Ice available, mobile device enabled security cameras for boaters to check on their boats as well as a security gate at entrance  
  • New shower and laundry facilities 
  • Fuel services  
  • Tuff Fit, Tofino’s premier fitness centre 

Adventure Centre  

  • Whale/Bear/Hot Springs tours 
  • One closed boat (30’ Blackfish), one open boat (26’ White Raven).  
  • Additionally, a 21’ Grady White, used for our Ultimate Adventure, for private tours and fishing charters. 
  • Five fly boats used for the inshore fisheries, marine training courses and foot passengers.  
  • Daily service via Harbour Air direct from Vancouver Harbour to resort. 

Tuff Fit 

  • 2000 sf state of the art fitness centre 
  • For use of hotel/marina guests and memberships/drop in rates available to community members/other Tofino guests 

Please find a closer look on Tofino Resort + Marina and our adventures here: quick teaser

 

POSITION: GENERAL MANAGER 

Work History  

  • Preferably 5 years of experience in an AGM or GM role at a resort, but ultimately the right skill set is most important.  
  • Degree in Business Management or Masters in Business Administration 
  • Experience in destination tourism  
  • Experience managing a multi brand resort. 
  • History of success  

Individual Attributes 

  • Passionate  
  • Highly organized  
  • Meticulous attention to detail 
  • Strong communication skills 
  • Proactive  
  • Strong leadership skills 
  • Computer literate  
  • Situational awareness  
  • Visionary  
  • Likes adventure, the outdoors and is social in nature  
  • Ability to implement a reporting structure and hold team accountable. 
  • Experience developing budgets 
  • Experience building accountability systems (scorecards, sales targets & measurement structures)  
  • Understanding the dynamics & subtleties of the hotel, marina & F&B businesses 
  • Ability to educate, teach and mentor team members  
  • Understands how to sell the brand and its components when in the community and tradeshows in authentic way. 
  • Ability to communicate efficiently on email and in person 

Expectations 

General 

  • Build an operational model which will drive specific outcomes that have a direct impact on revenue, profits, organizational efficiency and guest experience while mitigating misses that directly affect the bottom line. Be able to manage the day efficiently and have a grasp on all business and their issues/on-going events 
  • Assess the organizational chart, make changes as needed. Lead team strategic planning sessions embracing input, contribution & accountability. 
  • Create a “line of sight” reporting structure for operational efficiency which flows up from respective managers to GM.   
  • Earn respect in the community for being operationally efficient and an employer of choice. 
  • Drive sales north of $10 million 
  • Increase service standards in all outlets  

Priorities of the General Manager role 

  • Ability to work closely with the Managing Partner execute brand vision & keep open lines of communication in all aspects of the business. 
  • Support & engage the management team with positivity, building consensus & loyalty for the continued success, growth & vision of the business. 
  • Oversee daily operations  
  • Improve revenue  
  • Research and identify growth opportunities 
  • Review, place and analyze budgets. 
  • Evaluate performance and productivity  
  • Generate reports and give presentations 
  • Ensure property safety and security  
  • Hire/train employees and develop responsible HR environment  
  • Oversee maintenance team and develop preventive maintenance program  
  • Manage and have strong understanding of property management systems. 
  • Experience working with wholesalers and OTA’s. 

Compensation 

  • Will pay competitively, based on experience and skillset, performance bonus plan. 
  • Group Health Benefits Plan 
  • Housing available (twobedroom townhouse) 
  • Tuff Fit membership  

 

Contact:  

Willie Mitchell 
President/Partner
310-503-3351
wmitchell@tofinoresortandmarina.com 

Rooms Division Manager

Are you Inspired by Adventure while wanting to live in the tall trees and salty seas of the wild west coast of Canada? A unique, exciting job opportunity awaits you at Tofino Resort + Marina.    

Tofino Resort + Marina is looking for a Rooms Division Manager, to lead our team while welcoming and guiding our guests to an adventurous and enjoyable Tofino experience.  

Please find a closer look on Tofino Resort + Marina and our adventures here: quick teaser

Responsibilities:

  • Responsible for overseeing both the Front Office and Housekeeping Operations.
  • The Front Office department includes reception, switchboard, reservations, concierge, and night auditor. 
  • The Housekeeping department consists of the laundry, linen, and the cleaning of bedrooms and all public areas. 
  • Must be able to oversee, monitor, manage, and report on both of these vast and essential departments within our resort property. 
  • Ensure that standards and quality are maintained, and that guest’s complaints or concerns are dealt with. You are responsible for the comfort and safety of all the guests on property. 
  • Welcome, meet, and make guests feel important when they arrive on property.
  • Handle guest queries and complaints politely and professionally.
  • Supervise various front office and housekeeping departments in respect of budgets, asset management, stock/stock rotation; purchasing.
  • Manages staff and staffing functions for the teams of staff that fall under this role (in conjunction with the HR department). This also includes scheduling staff rosters, performance appraisals, and more.
  • Manage revenue from reservations and help set room rates and budget forecasts for the front office and housekeeping departments (amongst other budgets).
  • Strategizes on room pricing policies to increase or maximize sales or revenues.
  • Audit and oversees cash, credit card, and other financial tasks carried out in the front office department, as well as working closely with our accounting department on debtors and creditors queries. 
  • Analyses shortfalls in forecasts and financial reports and endeavors to correct them.
  • Motivates and leads teams, supervisors, and managers reporting into this role. 
  • You will report to the resort Operations Manager on site.
  • Manage wholesale contracts and all third booking websites and reservation.

Job Requirements/Qualifications: 

  • Diploma in Hospitality Management 
  • Strong leadership skills are a must
  • Good manners
  • Strong organizational skills, attention to detail, ability to multi-task under pressure, and creative problem-solving skills are necessary 
  • Strong financial acumen to compile budgets and be able to offer financial reporting for each department that falls under this role. 
  • IT skills – this role demands proficiency in various IT software packages from Microsoft toWebRez Pro to various accounting and social media management tools. 
  • Proficiency in more than one language is also advantageous.
  • Minimum 3-year management experience in the Rooms Division
  • Valid Class 5 Driver’s License an asset 
  • Must be legally eligible to work in Canada. Tofino Resort + Marina is unable to assist candidates in obtaining Canadian work authorization.

Benefits:  

  • Salary based on skillset + performance bonuses. 
  • Accommodation 
  • 50% off at our on-site food and beverage facilities 
  • Free gym membership at Tuff Fit on property
  • Free company adventure tours 
  • Extended Health Benefits 
  • Friends and Family rate on rooms 
  • Staff events
Night Auditor

Are you Inspired by Adventure while wanting to live in the tall trees and salty seas of the wild west coast of Canada? A unique, exciting job opportunity awaits you at Tofino Resort + Marina.    

Tofino Resort + Marina is looking for a Night Auditor, to help round out the Guest Service team while welcoming and guiding our guests to an adventurous and enjoyable Tofino experience. 

Tofino Resort + Marina is an adventure-focused resort with 62 rooms located on the waterfront and is also the proud home of 1909 Kitchen and The Hatch Waterfront Pub. Set in the heart of town, on the water, Tofino Resort + Marina is base camp for west coast adventure. We serve the authentic Tofino experience, from fantastic food to the famous fishing of Clayoquot to the surf breaks of Long Beach. And we want you to join us.  

The Night Auditor is the sole worker during the evening hours and is expected to maintain the standards and safety at Tofino Resort + Marina. Must possess exemplary telephone skills, math skills and must thrive on providing customer service excellence. 

 

Responsibilities:

  • Report to the Rooms Division Manager & Accounting Department. 
  • Shift from11pm-7am. 
  • Responsible for all daily balancing, posting and nightly controls pertaining to the departments at Tofino Resort + Marina. 
  • Verify charges posted from POS software reached the correct guest folio account, supported by documentary evidence and no missing signatures. 
  • Run end of day process in property management software (PMS) and final balancing of departments.  
  • Guest Services, check-in, check-out. Answer reservation calls & posting to guest accounts.  
  • Complete knowledge of emergency procedures. 
  • Verifies that room rates are correct and posts those rates to guest accounts. 
  • Monitors the current status of coupon, discount, and other promotional programs. 
  • Tracks room revenues, occupancy percentages, and other front office statistics. 
  • Prepares a summary of cash, check, and credit card activities. 
  • Summarizes results of operations for management. 
  • Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. 
  • Knows how to operate PMS (WebRez) and other front office equipment’s. 

Job Requirements/Qualifications: 

  • Minimum one year of Guest Service experience, experience handling cash, accounting procedures, and general administrative tasks. 
  • Valid Class 5 Driver’s License 
  • Must be legally eligible to work in Canada. Tofino Resort + Marina is unable to assist candidates in obtaining Canadian work authorization.

Benefits:  

  • $20 hr 
  • 50% staff discounts at our on-site food and beverage facilities  
  • Free access to the gym (Tuff Fit on property)  
  • Access to discounted Adventure tours  
  • Extended Health Benefits  
  • Friends and Family rate on hotel rooms  
  • Staff events  
  • Staff Accommodation  
Dock Hand

At Tofino Resort + Marina we are inspired by adventure, and we are seeking the next adventurous employee to join our team in beautiful Tofino, British Columbia. As a dock hand, you are the face of adventure at our resort, and often the first face customers see as they step off the boat of float plane, ready for adventure.  

Tofino Resort + Marina is an adventure-focused resort with 62 rooms located on the waterfront, and is also the proud home of 1909 Kitchen and The Hatch Waterfront Pub. Set in the heart of town, on the water, Tofino Resort + Marina is a comfortable and capable base camp for west coast adventure. We serve the authentic Tofino experience, from fantastic food to the famous fishing of Clayoquot to the surf breaks of Long Beach. And we want you to join us.  

Job Description: 

Core Job Responsibilities & Duties 

  • Greet guests arriving, help dock and ensure guests are moored in the correct slip 
  • Assist in moving boats to accommodate others arriving (if necessary) 
  • Tote fish and assist guests from boats with their totes 
  • Show moorage guests the onsite facilities (ice room, guest showers, washrooms, etc) 
  • Keep docks and moorage facilities clean and well maintained  
  • Be aware of dock rules/policies, and make sure guests are aware as well 
  • Assist in charter office if needed 
  • Assisting with tying up Float Planes as needed 

Job Requirements/Qualifications: 

  • Knowledge/experience in the fishing industry an asset 
  • Must be able to lift heavy objects (totes loaded with fish) 
  • Must be able to take direction well 
  • Enthusiastic and Outgoing 
  • Knowledge of the area is an asset 
  • Enjoy working with the public 
  • SVOP, MED A3 are an asset 

Benefits: 

  • Competitive wage 
  • 50% staff discounts at our on-site food and beverage facilities  
  • Free access to the gym (Tuff Fit on property)  
  • Access to discounted Adventure tours  
  • Extended Health Benefits  
  • Friends and Family rate on hotel rooms  
  • Staff events
Accounting / Administration Assistant

At Tofino Resort + Marina we are inspired by adventure, and we are seeking the next adventurous employee to join our team in beautiful Tofino, British Columbia. We need an accounting team member who strives to balance the books as well as they balance on a surfboard.  

Tofino Resort + Marina is an adventure-focused resort with 62 rooms located on the waterfront, and is also the proud home of 1909 Kitchen and The Hatch Waterfront Pub. Set in the heart of town, on the water, Tofino Resort + Marina is base camp for west coast adventure. We serve the authentic Tofino experience, from fantastic food to the famous fishing of Clayoquot to the surf breaks of Long Beach. And we want you to join us.  

The Accounting Assistant is responsible for all basic accounting and administrative duties, and reports to the Financial Controller. 

Responsibilities: 

  • Providing support to the Accounting Department which handles the hotel, restaurants and marina. 
  • Performing basic office tasks, such as filing, data entry, answering phones, processing the mail, ordering supplies etc. 
  • Handling communications with clients and vendors via phone, email, and in-person. 
  • Processing transactions, issuing checks, and updating ledgers, budgets, etc. 
  • Preparing financial reports. 
  • Assisting with audits, fact checks, and resolving discrepancies. 

Requirements/Qualifications: 

  • Post-secondary degree in related field with work experience. 
  • Strong leadership skills are a must. 
  • Strong organizational skills, attention to detail, ability to multi-task under pressure, and creative problem-solving skills are necessary  
  • Strong financial acumen to compile budgets and be able to offer financial reporting for each department that falls under this role. 
  • Proficiency with computers and bookkeeping software, strong typing skills. Microsoft Windows/Office (Excel and Office 365) and QuickBooks experience is a must. 
  • Must be legally eligible to work in Canada. Tofino Resort + Marina is unable to assist candidates in obtaining Canadian work authorization.

Benefits:

  • Wage based on skillset 
  • 50% off on-site F&B 
  • Free Tuff Fit gym membership on site 
  • Free Adventure Tours  
  • Work/life balance of living in magical Tofino 
  • Accommodation