Careers

Job Description:

• Clean Guest Rooms daily while adhering to company standards of room cleanliness
• Maintain, clean, and stock Housekeeping Storage Rooms
• Maintain, clean, and stock Housekeeping Carts
• Maintain and clean Resort property and common grounds
• Adhere to company standards in cleanliness and employee etiquette
• Assist in the Resort Laundry Section when required

Job Requirements/Qualifications:

• Previous housekeeping experience an asset
• Cell phone with Canadian phone plan to communicate with team during work
• Strong communication and organizational skills required
• Comfortability cleaning pet-friendly rooms
• Be able to reach, bend, stoop and frequently lift up to 40 pounds.

Wage:

• Starting at $18.50/hour

Job Description:

• Process guest arrivals and departures, including all necessary payments
• Provide accurate information in ensuring the sales of rooms to maximize resort revenue
• Maintain full comprehensive knowledge of room locations, features, rates, packages, and property offerings
• Book and accurately describe all Marina Adventure offerings including Hot Springs, Whale Watching, Bear Watching, Remote Floating Sauna and Remote Kayaking
• Assist with check in/out process of groups and tours
• Effectively handle, investigate, and resolve guest concerns in a professional and timely manner
• Handle phone, email, and online reservations and inquires
• Interact effectively with Guests and Staff to create a positive and holistic Resort experience
• Attend to room requests when maintenance technicians or housekeepers are not available
• Process gift cards and retail shop sales

Job Requirements/Qualifications:

• Previous front desk or customer service experience an asset
• Pleasant personality and excellent personal presentation
• Computer knowledge in Microsoft Office programs
• Flexibility with shifts is a must. 8 hour shifts typically begin at 7am or 3pm and you will be required to work both depending on business needs.

Wage:

• Starting at $18.50/hour

Reporting to the Marina Operations Manager,  the Marina Supervisor is responsible for performing and overseeing all daily land-related aspects of the marina and Adventure Center while on duty. Strong  marine and admin skills are essential in this role. This is a great position for someone looking to grow into a management position in the tourism industry. 

 Job Description:

•  Assist in training and monitoring performance standards for the Adventure Centre Team 
• Delegate daily duties to adventure hosts and dock hands 
• Assist with scheduling and adjust daily as operations dictate 
• Maintain excellent knowledge of all resort and marina offerings 
• Ensure the docks and marine office are always kept clean and tidy, and free of hazards  
• Maintain strong knowledge of company and government regulations related to marine operations  
• Tie off float planes and boats 
• Facilitate a first-class guest experience for moorage, tour and Harbour Air reservations 
• Maintain a positive relationship with annual moorage holders and address concerns as required 
• Operate VHF radio to communicate with captains 
• Customer service  
• Administrative tasks, process bookings, email and telephone communication, payment processing 
• Coordinate vessel arrivals and departures 
• Weekly 1-on-1s with management to ensure smooth departmental operations  
• Light duty maintenance and fish processing 

 Job Requirements/Qualifications: 

• Passion for the ocean  
• Strong knowledge of boating practices, ecotourism, sales and customer relations 
• Comfortable using a variety of computer software 
• Strong communication and interpersonal skills   
• Be able to reach, bend, stoop and frequently lift up to 40 pounds
• Comfortable working a variety of shifts including evenings (summer season) and weekends 

 Suggested Certifications:

• SVOP  
• MED-A3  
• ROC-M  
• Standard First Aid 
• Marine First Aid  

Wage:

• $21-$23/hour based on experience