Join our team

From front desk employees to adventure guides and housekeeping experts, Tofino Resort + Marina is brimming with activity and opportunity – and lots of amazing employee perks.

If you’re a service-oriented professional or simply a people person, please submit your application via our online form right here or below each available position.

By submitting an application you are attesting that the information given is accurate. Thank you to all that apply, please note only applicants selected for an interview will be contacted.

Visa Requirements: You must be legally eligible to work in Canada. Tofino Resort + Marina is unable to assist candidates in obtaining Canadian work authorization.

Career Opportunities

Housekeeper (March 15 start date)

Job Description: 

  •  Clean Guest Rooms daily while adhering to company standards of room cleanliness 
  • Maintain, clean, and stock Housekeeping Storage Rooms 
  • Maintain, clean, and stock Housekeeping Carts 
  • Maintain and clean Resort property and common grounds 
  • Adhere to company standards in cleanliness and employee etiquette 
  • Assist in the Resort Laundry Section when required 

 Job Requirements/Qualifications: 

  •  Previous housekeeping experience an asset 
  • Cell phone with Canadian phone plan to communicate with team during work 
  • Strong communication and organizational skills required 
  • Comfortability cleaning pet-friendly rooms  
  • Be able to reach, bend, stoop and frequently lift up to 40 pounds. 

Wage/Salary

  • Hourly wage starting at $18.50
Guest Service Agent (year-round permanent position)

Job Description

  • Process guest arrivals and departures, including all necessary payments   
  • Maintain full comprehensive knowledge of room locations, features, rates, packages, and property offerings   
  • Book and accurately describe all Adventure Centre offerings including Hot Springs, Whale Watching, Bear Watching, Remote Floating Sauna, Fishing Charters, the Ultimate Adventure and Remote Kayaking  
  • Assist with check in/out process of groups and tours   
  • Effectively handle, investigate, and resolve guest concerns in a professional and timely manner   
  • Handle phone, email, and online reservations and inquires   
  • Interact effectively with Guests and Staff to create a positive Resort experience   
  • Attend to room requests when maintenance technicians or housekeepers are not available 
  • Process gift cards and retail shop sales

Job Requirements/Qualifications

  • Willing to commit to a full-time, year-round, permanent position within the Resort (not seasonal)
  • Previous front desk or customer service experience an asset   
  • Pleasant personality and excellent personal presentation   
  • Computer knowledge in Microsoft Office programs   
  • Flexibility with shifts is a must. 8 hour shifts typically begin at 7am or 3pm and you will be required to work both depending on business needs

Wage/Salary

  • Hourly wage starting at $18.50
Marketing Coordinator

Job Description

  • Work closely with the Sales & Marketing manager, TRM staff and third-party service providers as required to promote our business within the communities of Tofino, Ucluelet, Vancouver Island and globally.
  • Develop programs which will result in increased occupancy and profitable use of our accommodation, marina and Adventure Centre.
  • Work closely with the Rooms Division Manager and Marina Operations Manager to drive sales revenue – both direct and through our industry partners.
  • Maintain awareness of the factors that influence the hotel industry and gain a deep understanding of the needs and attitudes of our own customers.
  • Work closely with TRM staff to ensure that all marketing activities are aligned with our overall strategy and our service offerings so that guests’ expectations are met and exceeded.
  • Manage all day-to-day social media operations, including content creation and advertising campaigns which support key business initiatives.
  • Measure, analyze and report performance of marketing campaigns, gain insight and assess against goals, and ensure all marketing material is in line with our new brand identity.
  • Manage the design and creation of all corporate marketing assets — print and digital.
  • Build relationships and partnerships within the local community to encourage cross-marketing opportunities.
  • Provide marketing support for all events (external and internal).
  • Provide live coverage of special events and other relevant programs on Instagram, LinkedIn and Facebook.
  • Manage and update content on the Tofino Resort + Marina website to attract and convert our target customers.
  • Identify strategic partners online who we can collaborate with to reach a broader audience.

Job Requirements/Qualifications

  • Post-secondary education in Marketing or Communications an asset
  • 1 – 2 years of relevant experience
  • Autonomous and self-driven, ability to work independently with minimum direction
  • Detail oriented, adaptable, proactive and strong prioritization skills
  • Ability to work in a fast paced, deadline driven environment
  • Proven ability to manage and drive social media engagement
  • Excellent communication skills (writing and presentation)
  • Ability to think creatively and innovatively
  • Excellent knowledge of Social Media platforms and scheduling tools (Facebook, Instagram, Skedd Social)
  • Keen understanding and appreciation of marketing strategy
  • Experience in Adobe Creative Suite, an asset
  • Experience with google analytics and PC ads, an asset
  • Proficiency with content management systems such as WordPress, an asset

Wage/Salary

  • $48,000 – $50,000 annually
Kayak Guide (Summer 2024)

Our remote kayak excursion is not your standard day trip! Pilot a 30-minute scenic boat ride to our private kayak dock nestled in serene Tofino Inlet, where you will find all kayak gear waiting for you and your guests’ 4.5-hour day trip. Explore a network of small islands surrounded by wildlife and little to no boat traffic before loading back up for a final boat ride back to our marina. Our marina is the local launchpad for adventure with knowledgeable and professional guides. See what else we do at www.tofinoresortandmarina.com/adventure-centre/ 

  Job Description 

  • Guide groups of up to 6 on 4.5 hour remote kayaking tours up to twice a day  
  • Assistant guide will join for groups above 6 
  • Season expectation April 1st – October 15th, 2024 
  • Piloting vessels with maximum 600hp (twin screw) 
  • Educating guests on local flora and fauna including intertidal species, eagles, seals, black bears, orcas etc 
  • Preparation and daily basic maintenance of equipment for trips 
  • Be well versed in company as well as industry standards – safety, communication, regulations 
  • Guides paid biweekly, based on number of trips guided. No tip pooling 

 Job Requirements/Qualifications  

  • SVOP, MED A3, Marine Basic First Aid & CPR and ROC-M certification required 
  • Level 1 Kayak guide certification required  
  • Positive and self-motivated, able to work well independently and cooperatively with coworkers 
  • Punctual, organized, reliable with effective communication skills 
  • Minimum 1 year experience as SVOP captain 
  • Minimum 1 year experience as kayak guide 
  • Physically fit 
  • Desire to be a steward of the environment  
  • Knowledge of Clayoquot sound and local flora and fauna an asset 
  • Experience repairing fiberglass kayaks an asset

Wage/Salary

Captains/Guides are paid per trip

  • $165/kayak trip
Wildlife Tour Guide (Summer 2024)

Job Description  

  • Guide various adventure and wildlife tours (bear watching, whale watching)
  • Deliver highest level of professionalism and customer service for all tours, moorage and resort guests encountered 
  • Prepare and maintain vessels and all TRM associated equipment required for tours as needed 
  • Follow highest level of safety standards, file maintenance log reports when needed and ensure issues are resolved immediately, keeping captains and guests safe 
  • Follow Transport Canada and TRM rules and SOPs including spill response guidelines 
  • Consistent and efficient communication with Adventure + Marine Operations office regarding scheduling 

Job Requirements/Qualifications  

  • SVOP, MED A3, Marine Basic First Aid & CPR and ROC-M absolutely necessary 
  • A passion to learn, grow and take initiative with respect to championing our marine environment 
  • Experience as a marine captain 
  • Make use of best industry practice  
  • Punctual, organized, reliable with effective communication skills 
  • Experience delivering high level product 
  • Physically fit 
  • Knowledge of Clayoquot Sound a bonus 

Wage/Salary

Captains/Guides are paid per trip

  • Bear Watch: $120
  • Whale Watch: $120
  • Ultimate Adventure: $150
  • Hot Springs Cove: $240
  • Remote Floating Sauna + Dock: $150-$165

employee benefits

perks of working at Tofino Resort + Marina

Your adventure awaits

On-site fun

  • Complimentary first Adventure Boat Tour: Whale or Bear Watching
  • Free standby Adventure Tours, taxes and eco fee apply
    • Bear Watching
    • Whale Watching
    • Remote Kayaking
    • Hot Springs Cove
  •  30% off Private Adventure Tours, blackout dates apply
    • Guided Fishing
    • Remote Floating Sauna
    • Ultimate Adventure
  • Discount on all retail, at cost + 20%
  • Friends and Family rate on hotel rooms
rest easy

staff accommodation

  • Shared staff housing for full-time employees
  • Shared and private rooms based on availability
Feel good

Health and Wellness

  • Free access to our onsite gym (Tuff Fit)
  • WorkSafe BC COR employer
  • Extended health & dental benefits for full-time employees
Eat and fly

Enjoy Tofino

  • 40% off food at Shed + Shelter Restaurants (dine-in only)
  • 50% stand by rate on Harbour Air flights Tofino → Vancouver
Learn and thrive

Growth + Development

  • First-Aid
  • Cross-departmental training
  • Professional development funding
work as a team

Engagement + Financial

  • Employee Recognition Program
  • Staff Committee
  • Seasonal team social events
  • Referral Incentive
    • $50 entry level
    • $75 supervisor
    • $100 manager

Equality, Inclusion + Diversity Policy

Tofino Resort + Marina is committed to an inclusive workforce that fully represents different cultures, backgrounds, and viewpoints. We are devoted to creating a welcoming, safe, and supportive environment for all. It is our policy to provide equality and fairness to all in our employment and not provide less favourable facilities or treatment on the grounds of age, disability, gender expression or identity, sexual orientation, race, ethnicity, colour, nationality, socio-economic background, pregnancy, religious beliefs, or any other aspect of one’s identity.

 

We believe that a diverse workforce is a strong workforce, and we welcome you to bring your unique perspective to our team!