Join our team

From front desk staff and 1909 servers to Adventure Centre guides and marina management, Tofino Resort + Marina is brimming with activity and opportunity. If you’re a service-oriented professional or simply a people person, send your application to: jobs@tofinoresortandmarina.com.

*Please note that due to a high number of applications, only those selected by management will be contacted for an interview- Thank you so much!*

Visa Requirements: You must be legally eligible to work in Canada. Tofino Resort + Marina is unable to assist candidates in obtaining Canadian work authorization.

Current Opportunities

General Manager

POSITION: GENERAL MANAGER 

Career Lifestyle Balance  

Inspired by Adventure? 

In summer 2017, Tofino Resort + Marina opened its doors following a new ownership investment of $10 million, resulting in a full renovation and rebrand. 

Inspired by adventure, Tofino Resort + Marina is perfectly positioned just a short walk from the charm and culinary gems of this flourishing, ocean-side community. The only full-service resort situated downtown, on Tofino Inletoffers 62 guest rooms with ocean views, balconies, stylish décor & wall photography wraps by Jeremy Koreski. We also own and operate Tofino’s largest private marina offering moorage for pleasure craft & yachts up to 130’ along with our onsite Marine Adventure Centre which offers bear & whale watching tours, fishing, hot spring tours, paddle boarding, free diving and our onsite public fitness centre Tuff Fit.   

Two waterfront dining experiences complete the property: 1909 Kitchen with a Pacific-inspired, ingredient-driven menu; and The Hatch Waterfront Pub, a laid-back meeting place offering traditional pub food with fresh, local ingredients, both with 2019 Top Chef Canada winner Chef Paul Moran at the helm.  

Adventure seekers coming to battle the waves, foodies drawn to the unique tastes of Tofino’s incredible culinary scene, and ocean lovers looking for a hip home base – Tofino Resort + Marina is the perfect place to experience the spirit of the wild, west coast.   

Why Tofino Resort + Marina? 

  • Life/work balance of living in beautiful Tofino. 
  • Dedicated, passionate and present ownership  
  • Just completed $10 million in capital improvements.  Phase two of improvements coming soon. 
  • Opportunity to play an important role in key property in the community which is set up for growth. 
  • Location: Tofino has repeated been lauded in national, North American and global publications as a top travel destination in the world. 
  • Ownership group that brings experience in adventure and marine operations. 
  • Award winning chef brings instant credibility to F&B program. 

Resort Facts 

Overview: 

  • Forecasted sales of between $7-8 million dollars for 2019 
  • 100 staff at peak summer and 60-70 staff in the off-season  

1909 Kitchen: 

  • 85 seats inside and 30 seats on the patio. 
  • 70% of guests are tourists and 30% locals. 
  • Menu is family style, shared plates (think Nightingale in Vancouver). 
  • Executive Chef Paul Moran has worked in Michelin-starred kitchens in Europe, won the inaugural Hawksworth Young Chef Scholarship and just recently 2019 Top Chef Canada.  

The Hatch Waterfront Pub: 

  • 100 seats inside, 75 patio  
  • Mostly a local’s hangout, with 70% guests local and 30% are tourists 
  • Hosts special events during the week like live music, tastings, etc.  
  • Only pub in Tofino. 

The Upper Hatch: 

  • 65 seated, 86 capacity inside and 60 on open patio. 
  • Dedicated event space above the pub with spectacular views of the water/inlet.  
  • Only self-contained bar in Tofino in private event space, completely private. 
  • Group Bookings & Events and catering business has lots of growth opportunity  

Hotel:  

  • 62 guest rooms fully renovated 
  • No room service on site 

Marina:  

  • Installed brand new marina in 2017 
  • 58 slips; currently the only marina on the west side of Vancouver Island with moorage up to 130’  
  • Fully staffed 
  • Each slip includes designated domestic water and power 
  • Ice available, mobile device enabled security cameras for boaters to check on their boats as well as a security gate at entrance  
  • New shower and laundry facilities 
  • Fuel services  
  • Tuff Fit, Tofino’s premier fitness centre 

Adventure Centre  

  • Whale/Bear/Hot Springs tours 
  • One closed boat (30’ Blackfish), one open boat (26’ White Raven).  
  • Additionally, a 21’ Grady White, used for our Ultimate Adventure, for private tours and fishing charters. 
  • Five fly boats used for the inshore fisheries, marine training courses and foot passengers.  
  • Daily service via Harbour Air direct from Vancouver Harbour to resort. 

Tuff Fit 

  • 2000 sf state of the art fitness centre 
  • For use of hotel/marina guests and memberships/drop in rates available to community members/other Tofino guests 

Please find a closer look on Tofino Resort + Marina and our adventures here: quick teaser

 

POSITION: GENERAL MANAGER 

Work History  

  • Preferably 5 years of experience in an AGM or GM role at a resort, but ultimately the right skill set is most important.  
  • Degree in Business Management or Masters in Business Administration 
  • Experience in destination tourism  
  • Experience managing a multi brand resort. 
  • History of success  

Individual Attributes 

  • Passionate  
  • Highly organized  
  • Meticulous attention to detail 
  • Strong communication skills 
  • Proactive  
  • Strong leadership skills 
  • Computer literate  
  • Situational awareness  
  • Visionary  
  • Likes adventure, the outdoors and is social in nature  
  • Ability to implement a reporting structure and hold team accountable. 
  • Experience developing budgets 
  • Experience building accountability systems (scorecards, sales targets & measurement structures)  
  • Understanding the dynamics & subtleties of the hotel, marina & F&B businesses 
  • Ability to educate, teach and mentor team members  
  • Understands how to sell the brand and its components when in the community and tradeshows in authentic way. 
  • Ability to communicate efficiently on email and in person 

Expectations 

General 

  • Build an operational model which will drive specific outcomes that have a direct impact on revenue, profits, organizational efficiency and guest experience while mitigating misses that directly affect the bottom line. Be able to manage the day efficiently and have a grasp on all business and their issues/on-going events 
  • Assess the organizational chart, make changes as needed. Lead team strategic planning sessions embracing input, contribution & accountability. 
  • Create a “line of sight” reporting structure for operational efficiency which flows up from respective managers to GM.   
  • Earn respect in the community for being operationally efficient and an employer of choice. 
  • Drive sales north of $10 million 
  • Increase service standards in all outlets  

Priorities of the General Manager role 

  • Ability to work closely with the Managing Partner execute brand vision & keep open lines of communication in all aspects of the business. 
  • Support & engage the management team with positivity, building consensus & loyalty for the continued success, growth & vision of the business. 
  • Oversee daily operations  
  • Improve revenue  
  • Research and identify growth opportunities 
  • Review, place and analyze budgets. 
  • Evaluate performance and productivity  
  • Generate reports and give presentations 
  • Ensure property safety and security  
  • Hire/train employees and develop responsible HR environment  
  • Oversee maintenance team and develop preventive maintenance program  
  • Manage and have strong understanding of property management systems. 
  • Experience working with wholesalers and OTA’s. 

Compensation 

  • Will pay competitively, based on experience and skillset, performance bonus plan. 
  • Group Health Benefits Plan 
  • Housing available (twobedroom townhouse) 
  • Tuff Fit membership  

 

Contact:  

Willie Mitchell 
President/Partner
310-503-3351
wmitchell@tofinoresortandmarina.com 

Guest Services Manager

Are you passionate about helping and meeting people in an exciting job, and looking to live on the wild west coast of Canada? A unique, exciting job opportunity awaits you at Tofino Resort + Marina.   

Tofino Resort + Marina is looking for a Guest Services Manager, to help our team welcome and guide our guests to the most enjoyable Tofino experience possible. 

To be a successful Guest Services Manager, you will need to have strong written and verbal communication, decision-making and organizational skills. You should be a leader who can both supervise employees and provide customer service to hotel guests. 

It is up to the Guest Services Manager to provide necessary training to all personnel working front desk operations. This include training employees in using hotel computer systems, applying guest services techniques and handling telephone inquiries. They will also explain all hotel policies and pricing to front office staff. Guest Services Managers are involved with recruiting and reviewing applications for hiring new staff members. 

Under the direction of the Rooms Division Manager, the Guest Services Manager will

Job Description: 

  • Overseeing the daily operations of Guest Services: including team schedule, room reservations, arrivals, departures, room assignments and groups 
  • Achieve budgeted room occupancy and revenue targets 
  • Be the contact person for all guests or team members who may be requiring immediate assistance from the Guest Services Manager, and/or follow up with guest concerns as necessary 
  • Contribute and assist in creating a positive atmosphere for learning & development for the Guest Services Team Members 
  • Be the liaison with wholesalers and third-party booking websites with reservations and account reconciliations (commissions, payments, etc.) 
  • Accountability of transaction errors; liaising with the Accounting Department to ensure all errors are rectified 
  • Completion of administrative responsibilities required to maintain the smooth operation of the Guest Services Department 
  • Other duties as required

Job Requirements: 

  • Desire to lead by example  
  • Exemplary customer service skills 
  • Minimum 1-year management experience in Hotel Guest Services 
  • Excellent interpersonal, verbal and written communication skills are needed 
  • Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills are necessary 
  • Working knowledge of WebRez an asset 
  • Must enjoy shift work and be able to work evenings, weekends and holidays 
  • Valid Class 5 Driver’s License an asset

Benefits: 

  • Competitive wage based on experience
  • 50% staff discounts at our on-site food and beverage facilities 
  • Free access to the gym (Tuff Fit on property) 
  • Access to discounted Adventure tours 
  • Extended Health Benefits 
  • Friends and Family rate on hotel rooms 
  • Staff events 
  • Staff Accommodation
Junior Accountant

At Tofino Resort + Marina we are inspired by adventure, and we are seeking the next adventurous employee to join our team in beautiful Tofino, British Columbia. We need an accounting team member who strives to balance the books as well as they balance on a surfboard.

Tofino Resort + Marina is an adventure-focused resort with 62 rooms located on the waterfront and is also the proud home of 1909 Kitchen and The Hatch Waterfront Pub. Set in the heart of town, on the water, Tofino Resort + Marina is base camp for west coast adventure. We serve the authentic Tofino experience, from fantastic food to the famous fishing of Clayoquot to the surf breaks of Long Beach. And we want you to join us.

The Junior Accountant is responsible for all basic accounting and reports to the Financial Controller.

Junior Accountant Responsibilities:

  • Providing support to the Accounting Department which handles the hotel, restaurants and marina
  • Handling communications with clients and vendors via phone, email, and in-person
  • Processing transactions, issuing checks, and updating ledgers, budgets, etc.
  • Preparing financial reports
  • Assisting with audits, fact checks, and resolving discrepancies
  • Prepare monthly end
  • Accounts Payable
  • Performing basic office tasks

Junior Accountant Requirements:

  • 2+ years accounting/bookkeeping experience
  • Post-secondary degree in related field
  • Passion for numbers
  • Strong leadership skills are a must
  • Strong organizational skills, attention to detail, ability to multi-task under pressure, and creative problem-solving skills are necessary
  • Strong financial acumen to compile budgets and be able to offer financial reporting for each department that falls under this role
  • Proficiency with computers and bookkeeping software, strong typing skills. Microsoft Windows/Office (Excel and Office 365) and QuickBooks experience is a must
  • Establish and enforce proper account
  • High attention to detail & accuracy

Benefits

  • Wage based on skillset
  • 50% staff discounts at our on-site food and beverage facilities
  • Free access to the gym (Tuff Fit on property)
  • Access to discounted Adventure tours
  • Friends and Family rate on hotel rooms
  • Staff events
Housekeeper (seasonal March - October)

At Tofino Resort + Marina we are inspired by adventure, and we are seeking the next adventurous employee to join our team in beautiful Tofino, British Columbia. Tofino Resort + Marina is an adventure-focused resort with 62 rooms located on the waterfront and is also the proud home of 1909 Kitchen and The Hatch Waterfront Pub. Set in the heart of town, on the water, Tofino Resort + Marina is a comfortable and capable base camp for west coast adventure. We serve the authentic Tofino experience, from fantastic food to the famous fishing of Clayoquot to the surf breaks of Long Beach. And we want you to join us.  

Job Description: 

Core Job Responsibilities & Duties 

  • Clean Guest Rooms daily while adhering to company standards of room cleanliness 
  • Maintain, clean, and stock Housekeeping Storage Rooms 
  • Maintain, clean, and stock Housekeeping Carts 
  • Maintain and clean Resort property and common grounds 
  • Adhere to company standards in cleanliness and employee etiquette 
  • Assist in the Resort Laundry Section when required 
  • Work directly with and report to the Housekeeping Supervisor

Job Requirements/Qualifications: 

  • Previous housekeeping experience an asset 
  • Minimum Grade 12 or equivalent 
  • Strong communication and organizational skills required

Benefits: 

  • Competitive wage 
  • 50% staff discounts at our on-site food and beverage facilities  
  • Free access to the gym (Tuff Fit on property)  
  • Access to discounted Adventure tours  
  • Extended Health Benefits  
  • Friends and Family rate on hotel rooms  
  • Staff events  
  • Staff Accommodation available for full-time employees 
Tuff Fit Personal Trainer

Are you inspired by adventure? Do you love long sandy beaches, surf, rainforest and a west coast lifestyle? Tofino Resort + Marina in stunning Tofino, B.C. is seeking a certified personal trainer to lead our Tuff Fit fitness program.

This is not a regular resort gym. Tuff Fit is a state-of-the-art fitness centre, with new Life Fitness and Hammer Strength equipment and breathtaking views of Clayoquot Sound and Vancouver Island’s snow-capped mountain ranges.

We’re specifically looking to work with a personal trainer who will provide fitness classes to Tuff Fit members & TRM’s guests. Think OrangeTheory. Not Crossfit. Seven days a week.

In return for your services, Tofino Resort + Marina will provide exclusive access and use of Tuff Fit for you and your clients. No expense to the personal trainer for use of the gym like traditional models. In addition, gain access to our stellar marketing team, the Tuff Fit client base, and Tofino Resort + Marina regular staff benefits.

This is an amazing opportunity in a state-of-the-art gym with one of the most amazing views of any gym on Earth.

Contact us at jobs@tofinoresortandmarina.com and let’s begin building an engaged and healthy clientele for you in beautiful Tofino, B.C.

Responsibilities 

  • Evaluate clients fitness levels and health conditions
  • Build individualized exercise programs
  • Explain exercise in detail and suggest alternatives if needed
  • Explain safe and proper use of equipment
  • Advise members on how to change nutritional and lifestyle habits
  • Inform clients about gym safety and hygiene guidelines 

Job Requirements

  • Licensed personal trainer
  • Insured
  • Ability to lead group classes at Tuff Fit at Tofino Resort + Marina, 7 days a week.
  • 1hr in duration, think Orange Theory (circuit training + cardio
  • Excellent communication skills

Compensation

  • Free access to train all clients
  • Tuff Fit annual membership
  • 50% off F&B
  • Cost +20% on all retail items
  • Friends and family rates at Tofino Resort + Marina