Join our team

From front desk employees to adventure guides and housekeeping experts, Tofino Resort + Marina is brimming with activity and opportunity – and lots of amazing employee perks.

If you’re a service-oriented professional or simply a people person, please submit your application via our online form right here or below each available position.

By submitting an application you are attesting that the information given is accurate. Thank you to all that apply, please note only applicants selected for an interview will be contacted.

Visa Requirements: You must be legally eligible to work in Canada. Tofino Resort + Marina is unable to assist candidates in obtaining Canadian work authorization.

Career Opportunities

Housekeeper

Job Description: 

  • Clean guest rooms daily while adhering to company cleanliness standards
  • Maintain, clean, and stock housekeeping storage rooms 
  • Maintain, clean, and stock housekeeping carts 
  • Maintain and clean Resort property and common grounds 
  • Assist in the Resort laundry as required 

 Job Requirements/Qualifications: 

  •  Previous housekeeping experience an asset 
  • Cell phone with Canadian phone plan to communicate with team during work 
  • Strong communication and organizational skills required 
  • Comfortability cleaning pet-friendly rooms  
  • Be able to reach, bend, stoop and frequently lift up to 40 pounds. 

Wage/Salary

  • Hourly wage starting at $18.50
Reservationist

Job Description  

  • Assisting and advising customers who may be choosing from a variety of travel options
  • Making reservations for customers based on their various requirements and budgetary allowances
  • Checking the availability of accommodation or transportation on the customers’ desired travel dates
  • Helping plan travel itineraries by suggesting local tourist attractions and places of interest
  • Processing payments and sending confirmation details to customers
  • Sorting out any issues that may arise with bookings or reservations
  • Selling and promoting reservation services
  • Answering any questions customers might have about the reservation process
  • Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations
  • Providing support to customers who may need to amend or cancel a reservation 
  • Being the point of contact for Wholesalers booking rooms for international travelers 
  • Work closely with our event space partners to a create a seamless booking experience for the guest 
  • Organize group room blocks.
  • Set up contracts and ensure guests lists, deposits and itineraries are processed and accurate 

 Job Requirements/Qualifications

  • Excellent customer service skills
  • Ability to multi-task and strategically prioritize tasks
  • Proficient in Microsoft office suite
  • Data entry experience an asset
  • Previous experience in hospitality or front desk an asset

Wage/Salary

  • Hourly wage starting at $19.00
Guest Service Agent

Job Description

  • Process guest arrivals and departures, including all necessary payments   
  • Maintain full comprehensive knowledge of room locations, features, rates, packages, and property offerings   
  • Book and accurately describe all Adventure Centre offerings including Hot Springs, Whale Watching, Bear Watching, Remote Floating Sauna, Fishing Charters, the Ultimate Adventure and Remote Kayaking  
  • Assist with check in/out process of groups and tours   
  • Effectively handle, investigate, and resolve guest concerns in a professional and timely manner   
  • Handle phone, email, and online reservations and inquires   
  • Interact effectively with Guests and Staff to create a positive Resort experience   
  • Attend to room requests when maintenance technicians or housekeepers are not available 
  • Process gift cards and retail shop sales

Job Requirements/Qualifications

  • Willing to commit to a full-time, year-round, permanent position within the Resort (not seasonal)
  • Previous front desk or customer service experience an asset   
  • Pleasant personality and excellent personal presentation   
  • Computer knowledge in Microsoft Office programs   
  • Flexibility with shifts is a must. 8 hour shifts typically begin at 7am or 3pm and you will be required to work both depending on business needs

Wage/Salary

  • Hourly wage starting at $18.50
Kayak Guide (Summer 2024)

Our remote kayak excursion is not your standard day trip! Pilot a 30-minute scenic boat ride to our private kayak dock nestled in serene Tofino Inlet, where you will find all kayak gear waiting for you and your guests’ 4.5-hour day trip. Explore a network of small islands surrounded by wildlife and little to no boat traffic before loading back up for a final boat ride back to our marina. Our marina is the local launchpad for adventure with knowledgeable and professional guides. See what else we do at www.tofinoresortandmarina.com/adventure-centre/ 

  Job Description 

  • Guide groups of up to 6 on 4.5 hour remote kayaking tours up to twice a day  
  • Assistant guide will join for groups above 6 
  • Season expectation April 1st – October 15th, 2024 
  • Piloting vessels with maximum 600hp (twin screw) 
  • Educating guests on local flora and fauna including intertidal species, eagles, seals, black bears, orcas etc 
  • Preparation and daily basic maintenance of equipment for trips 
  • Be well versed in company as well as industry standards – safety, communication, regulations 
  • Guides paid biweekly, based on number of trips guided. No tip pooling 

 Job Requirements/Qualifications  

  • SVOP, MED A3, Marine Basic First Aid & CPR and ROC-M certification required 
  • Level 1 Kayak guide certification required  
  • Positive and self-motivated, able to work well independently and cooperatively with coworkers 
  • Punctual, organized, reliable with effective communication skills 
  • Minimum 1 year experience as SVOP captain 
  • Minimum 1 year experience as kayak guide 
  • Physically fit 
  • Desire to be a steward of the environment  
  • Knowledge of Clayoquot sound and local flora and fauna an asset 
  • Experience repairing fiberglass kayaks an asset

Wage/Salary

Captains/Guides are paid per trip

  • $165/kayak trip

employee benefits

perks of working at Tofino Resort + Marina

Your adventure awaits

On-site fun

  • Complimentary first Adventure Boat Tour: Whale or Bear Watching
  • Free standby Adventure Tours, taxes and eco fee apply
    • Bear Watching
    • Whale Watching
    • Remote Kayaking
    • Hot Springs Cove
  •  30% off Private Adventure Tours, blackout dates apply
    • Guided Fishing
    • Remote Floating Sauna
    • Ultimate Adventure
  • Discount on all retail, at cost + 20%
  • Friends and Family rate on hotel rooms
rest easy

staff accommodation

  • Shared staff housing for full-time employees
  • Shared and private rooms based on availability
Feel good

Health and Wellness

  • Free access to our onsite gym (Tuff Fit)
  • WorkSafe BC COR employer
  • Extended health & dental benefits for full-time employees
Eat and fly

Enjoy Tofino

  • 40% off food at Shed + Shelter Restaurants (dine-in only)
  • 50% stand by rate on Harbour Air flights Tofino → Vancouver
Learn and thrive

Growth + Development

  • First-Aid
  • Cross-departmental training
  • Professional development funding
work as a team

Engagement + Financial

  • Employee Recognition Program
  • Staff Committee
  • Seasonal team social events
  • Referral Incentive
    • $50 entry level
    • $75 supervisor
    • $100 manager

Equality, Inclusion + Diversity Policy

Tofino Resort + Marina is committed to an inclusive workforce that fully represents different cultures, backgrounds, and viewpoints. We are devoted to creating a welcoming, safe, and supportive environment for all. It is our policy to provide equality and fairness to all in our employment and not provide less favourable facilities or treatment on the grounds of age, disability, gender expression or identity, sexual orientation, race, ethnicity, colour, nationality, socio-economic background, pregnancy, religious beliefs, or any other aspect of one’s identity.

 

We believe that a diverse workforce is a strong workforce, and we welcome you to bring your unique perspective to our team!