Careers

Job Description

•  Supervise the efficient operations of reception including check in/out procedures 
• Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved 
• Ensure that the Rooms Division Manager is kept aware of any relevant feedback from Guests and/or other departments  
• Demonstrate a high level of customer service at all times 
• Maintain up to date knowledge of all hotel room categories, room rates, packages, promotions, adventure tours and other general product knowledge necessary to perform daily duties 
• Intimate knowledge of local area and all resort offerings including adventure tours and restaurant menus  
• Monitor the standards and performance of the Front Desk Team with an emphasis on training and teamwork 
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards 
• Follow and adhere to company brand standards 
• Assist other departments wherever necessary and maintain good working relationships with all team members
• Maintain the overall cleanliness and physical condition of the front desk and office storage areas 

 Job Requirements

•  Desire to progress within the Hospitality industry 
• Positive attitude and good communication skills 
• Commitment to delivering a high level of customer service 
• Competent level of IT proficiency with experience using various PMS, CRM and payment processing systems 
• Must enjoy shift work and be able to work evenings, weekends and holidays 
• Previous experience in the hotel industry 
• Previous supervisory experience  

Salary/Wage

• $23/hour

Job Description: 

• Clean guest rooms daily while adhering to company cleanliness standards
• Maintain, clean, and stock housekeeping storage rooms 
• Maintain, clean, and stock housekeeping carts 
• Maintain and clean Resort property and common grounds 
• Assist in the Resort laundry as required 

 Job Requirements/Qualifications: 

•  Previous housekeeping experience an asset 
• Cell phone with Canadian phone plan to communicate with team during work 
• Strong communication and organizational skills required 
• Comfortability cleaning pet-friendly rooms  
• Be able to reach, bend, stoop and frequently lift up to 40 pounds. 

Wage/Salary

• Hourly wage starting at $18.50

Job Description

• Process guest arrivals and departures, including all necessary payments   
• Maintain full comprehensive knowledge of room locations, features, rates, packages, and property offerings   
• Book and accurately describe all Adventure Centre offerings including Hot Springs, Whale Watching, Bear Watching, Remote Floating Sauna, Fishing Charters, the Ultimate Adventure and Remote Kayaking  
• Assist with check in/out process of groups and tours   
• Effectively handle, investigate, and resolve guest concerns in a professional and timely manner   
• Handle phone, email, and online reservations and inquires   
• Interact effectively with Guests and Staff to create a positive Resort experience   
• Attend to room requests when maintenance technicians or housekeepers are not available 
• Process gift cards and retail shop sales

Job Requirements/Qualifications

• Willing to commit to a full-time, year-round, permanent position within the Resort (not seasonal)
• Previous front desk or customer service experience an asset   
• Pleasant personality and excellent personal presentation   
• Computer knowledge in Microsoft Office programs   
• Flexibility with shifts is a must. 8 hour shifts typically begin at 7am or 3pm and you will be required to work both depending on business needs

Wage/Salary

• Hourly wage starting at $18.50

Our remote kayak excursion is not your standard day trip! Pilot a 30-minute scenic boat ride to our private kayak dock nestled in serene Tofino Inlet, where you will find all kayak gear waiting for you and your guests’ 4.5-hour day trip. Explore a network of small islands surrounded by wildlife and little to no boat traffic before loading back up for a final boat ride back to our marina. Our marina is the local launchpad for adventure with knowledgeable and professional guides. See what else we do at www.tofinoresortandmarina.com/adventure-centre/ 

  Job Description 

• Guide groups of up to 6 on 4.5 hour remote kayaking tours up to twice a day  
• Assistant guide will join for groups above 6 
• Season expectation April 1st – October 15th, 2024 
• Piloting vessels with maximum 600hp (twin screw) 
• Educating guests on local flora and fauna including intertidal species, eagles, seals, black bears, orcas etc 
• Preparation and daily basic maintenance of equipment for trips 
• Be well versed in company as well as industry standards – safety, communication, regulations 
• Guides paid biweekly, based on number of trips guided. No tip pooling 

 Job Requirements/Qualifications  

• SVOP, MED A3, Marine Basic First Aid & CPR and ROC-M certification required 
• Level 1 Kayak guide certification required  
• Positive and self-motivated, able to work well independently and cooperatively with coworkers 
• Punctual, organized, reliable with effective communication skills 
• Minimum 1 year experience as SVOP captain 
• Minimum 1 year experience as kayak guide 
• Physically fit 
• Desire to be a steward of the environment  
• Knowledge of Clayoquot sound and local flora and fauna an asset 
• Experience repairing fiberglass kayaks an asset

Wage/Salary

Captains/Guides are paid per trip

• $165/kayak trip