policies

Guests may bring dogs only and will be charged a $40.00 per stay accommodation fee.

• A maximum of two dogs per room is permitted.
• Dogs must never be left unattended in the room.
• Dogs must be kept on leash at all times.
• Dog bowls, beds, towels and biscuits are provided upon request.

With the exception of guide dogs, no pets are allowed in the food and beverage outlets due to health regulations.

A deposit of the first night’s room and tax is processed at the time of booking. We require photo identification and a valid credit card at check in.

A deposit of the first night’s room and tax is processed at the time of booking. The deposit is non-refundable if the reservation is cancelled within 7 days of their arrival. Cancelations with more than 7 days’ notice are subject to a $20 (plus tax) service fee.

It is Tofino Resort + Marina’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.
• We will only retain personal information for as long as necessary for the fulfilment of those purposes.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Tofino Resort and Marina may change this privacy policy from time to time at Tofino Resort + Marina’s sole discretion.

Cancellation Policy

• Private Trips (e.g., Ultimate Adventure, Fishing Charters, Floating Sauna Experience):
  Full refund or credit if cancelled with at least 1 week’s notice.
  No refunds if cancelled within 1 week of the trip.
• Public Trips (e.g., Hot Springs, Whale Watching, Wildlife Tours, Bear Watching, Kayak):
  Full refund or credit if cancelled with at least 48 hours’ notice.
  No refunds if cancelled within 48 hours of the trip.
• Operator Cancellations:
  Full refund or credit if we cancel due to weather or unforeseen circumstances.
  We’ll assist in finding alternative options if needed.
• No-Shows:
  Charged the full price.

To cancel or inquire about a cancellation, please call us or email marina@tofinoresortandmarina.com.