Careers

Job Description 

• Provide outstanding customer service
• Respond to enquiries about flights and adventure tours over the phone, in person, and via email 
• Make reservations for flights and adventure tours 
• Passenger check-ins, including baggage handling 
• Maintain clear communication with Harbour Air team and dock hands for flight updates and cancellations 
• Communicate flight updates to guests in a timely and professional manner 
• Assist in arranging alternative transportation for guests when flights are cancelled  
• Maintain excellent knowledge of Harbour Air and Marina/ Adventure Centre offerings 
• Assist with Adventure Centre + dock duties as required 
• Assist in catch and release of aircraft 
• Occasional shuttle bus driving may be required from time to time
• Other general counter duties as required 

 Job Requirements/Qualifications  

• Excellent customer service skills 
• Willingness to learn and grow in the tourism industry  
• Ability to multi-task and prioritize tasks in a fast-paced environment
• Class 4 drivers license is an asset, but can be paid for by the employer if hired 
• Able to work well independently as well in a team setting  
• Proven ability to be an effective member of a team 
• Demonstrated computer knowledge and experience working in a Windows based platform  
• Ability to lift heavy baggage 23kg (50 lb)
• Ability to work flexible schedules including evenings, weekends, and holidays 

Wage

• $19.00/hour

Job Description  

• Guide various adventure and wildlife tours such as bear watching, whale watching, the Ultimate Adventure, Hot Springs Cove, and the Remote Floating Sauna
• Provide outstanding customer service
• Prepare and maintain vessels and all associated equipment
• Follow highest level of safety standards while operating tours
• File maintenance log reports when needed and maintain open communication with Guide Supervisor to ensure issues are resolved immediately
• Follow Transport Canada and TRM’s rules and standard operating procedures, including spill response guidelines 
• Consistent and efficient communication with Adventure + Marine Operations office regarding scheduling and trips

Job Requirements/Qualifications  

• SVOP, MED A3, Marine Basic First Aid, CPR, and ROC-M necessary 
• Experience guiding marine tours and driving small vessels necessary
• Punctual, organized, reliable, and effective communication skills 
• Physically fit and capable of lifting up to 50lbs
• Knowledge of Clayoquot Sound and local flora and fauna a tremendous asset
• Genuine passion for eco-tourism and willingness to become a steward of the surrounding land and waters

Wage:

• $22-$44/hour based on experience

Job Description: 

• Provide outstanding customer service to all guests and visitors of Tofino Resort + Marina 
• Clean, organize, and maintain dock and marina facilities 
• Conduct dock walks to ensure vessels are tied down securely and docks are clear from hazards 
• Preform minor repairs to dock facilities 
• Work in tandem with the charter office to facilitate docking and departures of vessels and Harbour Air seaplanes 
• Assist in icing fishing vessels 
• Assist in fueling vessels and float planes 
• Communicate dock rules and policies to guests 
• Advise moorage guests of sea and weather conditions 
• Assist in preparing vessels for Adventure Tours and cleaning boats post-trip 
• Prepare sport caught fish for processing
• Work outdoors in all weather conditions 

 Job Requirements/Qualifications: 

• Experience in the marine and boating industries required 
• Ability to problem solve in creative ways 
• Ability to work effectively within a team and take direction well  
• Ability to reach, bend, stoop and frequently lift up to 50 pounds 
• Knowledge of the Clayoquot Sound and local flora and fauna an asset 
• SVOP, MED A3, ROC-M certifications an asset 

 Wage/Salary

• $19.00/hour

Job Description: 

• Clean hotel rooms daily 
• Provide stayover service for guests 
• Adhere to high standards of room cleanliness and organization
• Maintain, clean, and stock housekeeping storage rooms 
• Maintain, clean, and stock housekeeping carts 
• Maintain and clean Resort property and common grounds 
• Assist in the Resort Laundry Section when required

Job Requirements/Qualifications: 

• Previous housekeeping experience an asset but not required 
• Cell phone with Canadian phone plan to communicate with team during work 
• Strong communication and organizational skills required 
• Comfortability cleaning pet-friendly rooms
• Ability to reach, bend, stoop and frequently lift up to 40 pounds 
• Interest in learning and growing within the hospitality and tourism industries  

Wage

• $19/hour

Job Description:  

• Process guest arrivals and departures, including all necessary payments   
• Maintain full comprehensive knowledge of room locations, features, rates, packages, and property offerings   
• Book and accurately describe all Marina and Adventure Centre offerings  
• Effectively handle, investigate, and resolve guest concerns in a professional and timely manner   
• Handle phone, email, and online reservations and inquires   
• Interact effectively with Guests and Staff to create a positive and cohesive Resort experience   
• Attend to room requests when maintenance technicians or housekeepers are not available 
• Process gift cards and retail shop sales 

Job Requirements/Qualifications: 

•  Previous Front Desk or Guest Services experience an asset   
• Pleasant personality and excellent personal presentation   
• Computer knowledge in Microsoft Office programs  
• Experience with Webrez PMS, Givex and Shift4 an asset 
• Flexibility with shifts required
• 8 hour shifts typically begin at 7am or 3pm 

Wage: 

• $19/hour