Policies

Guests may bring dogs only and will be charged a $40 per stay accommodation fee.

• A maximum of two dogs per room is permitted.
• Dogs must never be left unattended in the room.
• Dogs must be kept on leash at all times.
• Dog bowls, beds, towels and biscuits are provided upon request.

With the exception of service dogs, no pets are allowed in the food and beverage outlets due to health regulations.

A deposit of the first night’s room and tax is processed at the time of booking. We require photo identification and a valid credit card at check in.

A deposit of the first night’s room and tax is processed at the time of booking. The deposit is non-refundable if the reservation is cancelled within 7 days of arrival. Cancellations with more than 7 days’ notice are subject to a $20 (plus tax) service fee.

To cancel or inquire about a cancellation, please call us or email marina@tofinoresortandmarina.com.

Private Trips (e.g., Ultimate Adventure, Fishing Charters, Floating Sauna Experience):
Full refund or credit if cancelled with at least 1 week’s notice.
No refunds if cancelled within 1 week of the trip.

Public Trips (e.g., Hot Springs, Whale Watching, Wildlife Tours, Bear Watching, Kayak):
Full refund or credit if cancelled with at least 48 hours’ notice.
No refunds if cancelled within 48 hours of the trip.

Operator Cancellations:
Full refund or credit if we cancel due to weather or unforeseen circumstances.
We’ll assist in finding alternative options if needed.

No-Shows:
Charged the full price.